Skip to main content

Notify

What does it do?​

Sends a message to the user without waiting for an answer.

1. Syntax​

  <node_name>:
    type: notify
    messages:
      - "<message>"
    on_complete: <next_node>

required params​

  • type type of the node
  • messages list of messages to send in a single message block
  • on_complete next node to do after complete

optional params​

  • media a link to an image or media file (also see Send Media)
  • delay_complete_seconds time in seconds to wait before moving to the next node (integer, 1–60)
  • department assigns the chat to a department
  • agent assigns the chat to a specific agent (email address or CRM ID as defined in the Texter agents manager)

2. Examples​

Simple message​

  send_message:
    type: notify
    messages:
      - "A message for the user"
    on_complete: handoff

Greeting with dynamic data​

  greet_customer:
    type: notify
    messages:
      - "Hello %chat:crmData.First_Name%, welcome back!"
    on_complete: main_menu

Dynamic message from stored value​

  start_msg:
    type: notify
    messages:
      - "%state:store.account.startMsg%"
      - "*הרשת המובילה בישראל להסרת שיער בלייזר וטיפולי קוסמטיקה מתקדמים.*"
    on_complete: get_customer_details

Multi-line with empty lines as separators​

  outside_working_hours:
    type: notify
    messages:
      - "תודה"
      - "קיבלנו את פנייתך, נחזור אליך בהקדם בשעות הפעילות"
      - ""
      - "אנו פעילים בימים א-ה בין השעות 9:00 ועד 18:00"
      - "ובימי ו' וערבי חג בין השעות 9:00 ועד 14:00"
    on_complete: handoff

Multiple messages in sequence​

  onboarding_intro:
    type: notify
    messages:
      - "Welcome to our service!"
      - "We're here to help you with anything you need."
      - "Let's get started."
    on_complete: main_menu

Message before handoff with department​

  transfer_message:
    type: notify
    department: customer_service
    messages:
      - "Transferring you to our team. Please hold on..."
    on_complete: handoff

Assign to a specific agent​

  handoff_to_agent:
    type: notify
    messages:
      - "הפניה התקבלה ותטופל בהקדם"
      - "תודה"
    agent: geula@naderbutto.com
    on_complete: handoff

With delay​

  processing_message:
    type: notify
    messages:
      - "Processing your request, please wait..."
    delay_complete_seconds: 3
    on_complete: show_result

Referral with dynamic branch info​

  refer_customer_to_branch:
    type: notify
    messages:
      - "לקבלת מענה מסניף %state:node.choose_branch.data.name% פנו למספר הסניף בקישור כאן למטה 👇"
      - "https://wa.me/%state:node.choose_branch.data.phone%?text=היי,+אשמח+לדבר+עם+נציגה+מהסניף"
    on_complete: resolved
tip

Each item in messages is sent as a separate bubble in the same message block. Use an empty string "" to create a blank line between sections.

Max delay is 60 seconds

delay_complete_seconds accepts an integer between 1 and 60. Values above 60 will cause timeout problems and fail validation.

Last updated on